What Our Clients Say About Pivotal

“Pivotal has saved the company hours of time and money in each payroll cycle.  The payroll is completed hassle free with their easy to input and understand spreadsheets provided.  All taxes and WCB remittances to Canada Revenue are taken care of.  The reports are done in a very timely manner and easy to understand.  The Pivotal staff is very helpful and courteous and promptly answer any questions we have.


All in all we have tried other payroll companies and they do not compare to the service and ease that Pivotal has provided.   I would definitely recommend Pivotal to companies in need of payroll a payroll service. “

Bernadette Mitchell
Bookkeeper | ARC Protection Group, Inc

“It’s so very easy to send in the hours and not have to worry about keeping up to date with payroll legislation, taxes, etc.”

Jenn Mitchell
Controller | Edberg Crop Management

“Weston Premium Woods is a privately owned and operated Canadian company that has been distributing domestic and imported hardwoods, softwoods and panel products throughout the world since 1953.  We are a proud multiple year award winner of one of Canada’s best 50 privately managed companies.   Our association with Pivotal started over 17 years ago as they became our HR department.  Approximately 10 years ago we added the Pivotal Payroll solution.  Pivotal has been a trusted partner in our business and we are very happy with both solutions.  Pivotal Payroll integrates as part of your business.  They are customer focused, accurate, and timely and do not miss paycheques or remittances.   We would recommend Pivotal as a partner.”

Peter Ekstein
CEO | Weston Premium Woods

 “Saves having to hire someone who is more familiar with income taxes & deductions. Huge time-savings rather than issuing payroll internally.”

Sally Elliott
Administrator | Think!nsure Ltd.

“Allows me to spend more time on professional services and building my business.”

Michelle Mack
Pharmacist-Owner | MM Pharma Services Inc.

“As we are located in the U.K. it was very helpful to engage Pivotal who has the country knowledge to support and provide us with the necessary advice.”

Esther McLeod
HR Consultant/Director | IMA Ltd

“Always great at follow-up on questions and getting ROE and other documents when needed. Their response time was always very prompt. The payroll service allowed us to focus on our core business.”

Tim Bullen
Partner | Flex Solutions

“We are a leading provider of professional solutions to the Life Science Industry in Canada. Pivotal takes care of preparing our semi-monthly payrolls turnkey, including benefits and RRSP contributions.  We have been satisfied with their services and found them to be customer focused and knowledgeable partners.”

Kabeer Baig
B.Sc.Pharm, R.Ph., MBA, President, Specialty Operations GMD Pharma Solutions/ Adjuvantz Inc

“Pivotal was able to reduce our risk of being dependent on an individual to process our payroll and at the same time reduced our costs by half.”

Brian Gore
President & CEO | FundSERV

“This payroll service has been a god send. For the first time in 18 years, I was able to plan a vacation and not worry about whether or not it fell over a payday.”

Dona Booth
Controller | AXIS Integrated

“We previously used ADP which I found very confusing and labour-intensive. And it was not very easy to speak to an actual person at ADP.  On the other hand, at Pivotal I have a dedicated rep who is always available by email and phone.  It is so much easier to submit the payroll with Pivotal.


I have recommended Pivotal to others several times and will continue to do so.”

Marilyn O’Brien
General Manager | Keyser Mason Ball, LLP

“We turned to Pivotal Payroll when our own payroll person resigned and only gave us one week’s notice. We had almost 500 employees in several locations and Pivotal stepped in immediately and we did not miss a paycheque or remittance. That was eight years ago and they have been processing our payroll ever since.


Outsourcing our payroll function to the Pivotal Payroll team has meant that we have not had to worry about covering for illness, vacations or resignations – they are always available and it guarantees that our staff will always get paid.”

Bruce Bowser
President and CEO | AMJ Campbell

“Easily mapped out. No hidden fees. Very personable.  Prior was Ceridian – Pivotal is far more superior.  Excellent all around.  Always helpful and on point.”

Delia Brereton
Owner | Choose Healthy Now

“As I am a contract accountant, I am only in the office a few hours a week.  It is comforting to know that our Pivotal Rep is on top of our account and submits our payroll on time each month. I have the peace of mind that our government remittances will be filed on time regardless of the days I am in the office.”

Valerie Schmid
Controller | Tradelink Wood Products Corp.

“Your service has significantly improved our processes in terms of time and effectiveness. The fees we had to pay to previous provider (accounting firm) were much higher and we had to make all remittances ourselves.”

Tatiana Kholodkova
Accounting Supervisor | Malthus Canada Ltd.

“I don’t have the headaches of doing my own payroll which frees up more time to get other tasks completed. Peace of mind. Win, Win.”

Owner | Canadian Tire Gas Bar Newmarket

“Excellent service”

Tarek Hussein
Pharmacy Manager | T&D Pharma Inc.

 “It is confidential, it is punctual, and it is accurate. Pivotal handles one specific function that would require someone in-house with accounting abilities to perform which generally is a higher paying position.”

Mike Wylie
Owner | Wylie Metals

“Our previous TWO providers were simply a paycheque output service.  Pivotal has staff that are available and ascertain proper protocols and procedures in the HR and Payroll environment.


Approachable, understood our needs, worked with our strategies and our comfort levels.”

Sandra Conflitti

“With us being a USA customer, it makes it easier for us because of the Canadian laws that we do not have complete knowledge of.”

Elva Parfitt
VP Human Resources | Kern Inc.

“ASL Distribution is a leading third-party logistics provider with 50+ years in Canada.  We are proud to have been chosen as one of Canada’s 50 best privately managed companies for eight consecutive years.  We have partnered with Pivotal for our HR and Payroll needs for the last three years and have found them to be more than a service provider.  They stepped in with no notice when our internal payroll person quit and rolled up their sleeves to make sure none of our associates missed a pay.  They are a valuable partner in our business and have been reliable and accurate with payroll processing.  I would highly recommend their services.”

Cole Dolny
President | ASL Distribution Services Ltd.

“It has definitely saved us a lot of time and money.  I can’t imagine having to learn everything required to prepare T4s and the like. Our payroll specialist is fantastic!!! Always helpful.  Never makes me feel like I’m asking stupid questions even if I am.  I love dealing with her.”

Renee Klassen
Office Manager | Affinity Management Ltd.

“Saves a lot of time”

Jackie Clarke
Finance Manager | John Howard Society of Kingston & District

“Made our payroll process move a lot smoother with fewer errors. Pivotal has saved a lot of hours for my admin.”

Warren Wylie
General Manager | Flatlander Ag Solutions
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