HR Management Blog

Treating Your Employees How You Treat Your Best Customers

Whatever your product, service or business model, you’re in business to sell something. That means you need someone to buy it. That someone is, of course, the customer. And that’s why businesses are focused on making customers happy and finding ways to keep them on board for the long haul […]

Sharing HR Expertise on RogersTV Show 'In Business'

Our very own Alison Growse has been asked to provide HR tips and advice on a popular RogersTV show In Business. Hosted by David Wojcik, In Business, is a weekly interactive and entertaining business show, celebrating entrepreneurship with timely topics and fast paced information. In addition, David conducts interviews with […]

Are You Maximizing the Potential of Your Frontline Managers?

Frontline managers have difficult jobs. They have to know the business (better than their staff). They are expected to supervise and coach their employees not only on how to do their jobs, but how to do so with their right attitude and behaviours. And they have to be able to […]

Workplace Romance, Should I or Shouldn’t I?

We’ve all heard the best way to meet someone is through friends, however what do you do when instead of meeting and being interested in the friend of a workplace friend, but rather the workplace friend is the friend you are interested in becoming friendly with?  Confused?  Truthfully workplace romances […]

HR Metrics Can Clarify What is Important to Your Business

There’s no argument that aligning HR Metrics with business goals and tracking the impact of human capital has on profitability and the behaviour of employees will drive improved business performance. Clients will often ask: where do I start?  What should I measure? Which HR metrics will provide indication where my […]

7 HR Solutions to Retaining Customers

The solution to most business challenges includes a Human Resources component.  A product or service may attract customers but the ultimate sell and ongoing customer retention is highly influenced by employee behaviour.  Implement these steps to increase sales and keep customers. Start at the top Leadership is all about leading […]

Social Networking and Accountability

Social networking tools like Twitter, Facebook, LinkedIn and others are quickly becoming mainstays in the world of corporate communication. These days, it’s not uncommon – in fact, it’s quite ordinary – to “tweet” a colleague or business contact, post on a client’s Facebook “wall,” or send a professional status update […]

5 Ways to Improve Employee Productivity

At a recent World Economic Forum, Bank of Canada’s Mark Carney said, “There is a risk that if we don’t make adequate progress in productivity and that, combined with persistent strength of the currency,” would “clearly” lead to downside risks for Canadian growth and inflation. Similarly given the competitiveness of […]

A New Twist on Harassment in the Workplace

Last month I wrote about a wrongful dismissal case in which an employee was harassed by his co-workers over a period of several months. When the company failed to act on his complaints, he successfully sued his employer for constructive dismissal for failing to provide him with a workplace free […]

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