Business Strategy

Driving Competitive Advantage Through Employee Engagement

In a highly competitive business environment, the active management of employee engagement is a critical aspect of sustaining competitive advantage and driving organizational effectiveness. According to the Economist Intelligence Unit (EIU), 84% of senior leaders say that disengaged employees are one of the top three biggest challenges facing their business. …

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9 Ways to Make Change Management Succeed

In the current turbulent economic environment, organizations that do not change are likely to be left behind. So from a seasonal perspective, what lessons can be learned from how to embed change effectively in 2012? C is for COMPETENCIES Employers today operate in uncharted waters and the status quo is …

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There's No Such Thing as a Company Without HR

Brian Kreissl’s recent article “When non-HR professionals do HR work” published on HRReporter.com is an insightful and timely look at a very old, but not widely-known, organizational truth: there’s no such thing as a company without HR. HR is not the output of a department called HR, nor is it the …

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How To Activate Your Existing Employee Talent for Better Business Results

Top executives still see their utmost people priority as having “the right people in the right place, at the right time, doing their job well”.  In a Workforce.com article, “What the CEO wants from HR”, Eric Wiseman, CEO of VF Corporation (Lee, Nautica, The North Face and other lifestyle brands) …

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Treating Your Employees How You Treat Your Best Customers

Whatever your product, service or business model, you’re in business to sell something. That means you need someone to buy it. That someone is, of course, the customer. And that’s why businesses are focused on making customers happy and finding ways to keep them on board for the long haul …

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Identifying and Retaining Key Talent

Since 2009 companies have been forced to hunker down and ride out or even survive the most recent downturn in the economy.  This meant cutting all unnecessary costs ranging from the marketing budgets to laying off employees.  Most common HR cuts have included minimal to zero merit increases, limited bonuses, …

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HR Metrics Can Clarify What is Important to Your Business

There’s no argument that aligning HR Metrics with business goals and tracking the impact of human capital has on profitability and the behaviour of employees will drive improved business performance. Clients will often ask: where do I start?  What should I measure? Which HR metrics will provide indication where my …

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7 HR Solutions to Retaining Customers

The solution to most business challenges includes a Human Resources component.  A product or service may attract customers but the ultimate sell and ongoing customer retention is highly influenced by employee behaviour.  Implement these steps to increase sales and keep customers. Start at the top Leadership is all about leading …

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5 Ways to Improve Employee Productivity

At a recent World Economic Forum, Bank of Canada’s Mark Carney said, “There is a risk that if we don’t make adequate progress in productivity and that, combined with persistent strength of the currency,” would “clearly” lead to downside risks for Canadian growth and inflation. Similarly given the competitiveness of …

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