Business Strategy

Brian Kreissl’s recent article “When non-HR professionals do HR work” published on HRReporter.com is an insightful and timely look at a very old, but not widely-known, organizational truth: there’s no such thing as a company without HR. HR is not the output of a department called HR, nor is it the […]

Top executives still see their utmost people priority as having “the right people in the right place, at the right time, doing their job well”.  In a Workforce.com article, “What the CEO wants from HR”, Eric Wiseman, CEO of VF Corporation (Lee, Nautica, The North Face and other lifestyle brands) […]

Whatever your product, service or business model, you’re in business to sell something. That means you need someone to buy it. That someone is, of course, the customer. And that’s why businesses are focused on making customers happy and finding ways to keep them on board for the long haul […]

Since 2009 companies have been forced to hunker down and ride out or even survive the most recent downturn in the economy.  This meant cutting all unnecessary costs ranging from the marketing budgets to laying off employees.  Most common HR cuts have included minimal to zero merit increases, limited bonuses, […]

There’s no argument that aligning HR Metrics with business goals and tracking the impact of human capital has on profitability and the behaviour of employees will drive improved business performance. Clients will often ask: where do I start?  What should I measure? Which HR metrics will provide indication where my […]

The solution to most business challenges includes a Human Resources component.  A product or service may attract customers but the ultimate sell and ongoing customer retention is highly influenced by employee behaviour.  Implement these steps to increase sales and keep customers. Start at the top Leadership is all about leading […]

At a recent World Economic Forum, Bank of Canada’s Mark Carney said, “There is a risk that if we don’t make adequate progress in productivity and that, combined with persistent strength of the currency,” would “clearly” lead to downside risks for Canadian growth and inflation. Similarly given the competitiveness of […]

Sifting through the wreckage of the Great Recession to find glimmers of good news stories is enough to frustrate even the most ardent optimist. However, for those of us who want to see the glass as half full, glimpse the light at the light of the end of the tunnel, […]

With 2009 coming to a close, many small businesses across Canada are starting to feel the effects of a turbulent year ease off, and they’re starting to look for ways to reign in costs and prepare for better days in 2010.  A hot trend in the small business market is […]