Across Release Agent






Full Time Employment


ARA            Monday-Friday        9am–5pm          Starting wage: $14.50

$250 signing bonus

$750 retention bonus (satisfactory work and at least 6 month contract)

Position Summary
This entry level position is primarily responsible for receiving, reviewing and entering customs documents. The incumbent processes shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members based on instructions and standard operating procedures
Key Responsibilities (Supervisory/Materials/Information)
• Receive documents via email, fax and mail. Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and apply bar code to billing sheet. Enter required information into database system in order to produce entry.
• Contact clients, branches or other brokers of additional documents or information is required
• Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs
• Perform other duties such as sorting, matching and stapling documents, printing, faxing, scanning and other functions as assigned
Education and Experience
• High School Diploma or equivalent experience
• Office experience an asset, but not required
Competencies, Working Skills & Attributes
• Excellent attention to detail
• Tactful and dependable
• Strong communication skills; must be able to read, write and speak English fluently
• Strong interpersonal skills; able to work independently as well as part of a team
• Fast and accurate keyboard skills (minimum 8000 strokes an hour with 97% accuracy)
• Able to multi task and keep track of priorities and ETA’s
• Demonstrated ability in completing a variety of entry types and processes
• Able to perform basic mathematical calculations
• Demonstrated ability with standard business applications (e.g. MS Office, email, internet) and standard office equipment (e.g. computer, fax, photocopier, scanner, telephone, etc.)

Apply to our nearest office

Toronto Office

100 Cowdray Court #110
Scarborough, ON M1S 5C8

T: 416-285-1500

Brampton / Mississauga

989 Derry Road East, Suite 402
Mississauga, ON L5T 2J8

T: 289-562-0201

Cambridge Office

410 Hespeler Road, Unit 2B
Cambridge, ON N1R 6J6

T: 519-624-9373

Burlington Office

3455 Fairview Street, Unit 6
Burlington, ON L7N 2R4

T: 905-681-7744

Waterloo Office

100 Frobisher Drive, Unit 1
Waterloo, ON N2V 2A1

T: 519-576-0225

Woodstock Office

871 Dundas Street
Woodstock, ON N4S 1G8

T: 519-421-9639

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us via our website We will review applications as they are received and look forward to hearing from you.

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