Managed Workforce

Pivotal’s Managed Workforce solution for call centre staff takes on the hiring, paying and managing the staff for your call centre. By outsourcing these staff functions to Pivotal, your company gains flexibility to change capacity as needed without additional administrative costs. You also get rid of the hassle and time consuming management of this high-turnover function, and spend more time focusing on your core business.

Pivotal has been managing call centre employees for a number of companies, including Siemens Canada. By handling every aspect of your call centre staff, Pivotal becomes a high-value operational partner by assuming responsibility for the staff, including recruiting, human resources, benefits planning and administration, labour law compliance, payroll, and employment taxes. Pivotal helps you better manage costs and provide your company greater flexibility in uncertain economic times.

Employee Custom Matching

We meet every candidate face to face to assess their capabilities, determine what their goals and objectives are, and to ensure they meet your needs. We go to great lengths to attract and retain high calibre employees using special incentives, such as our medical and dental plans. We also have a strong track record of bilingual and multi-lingual employees maximizing your potential.

Identity Verification / Background Checks

Identity Verification helps protect your business from applicants using stolen identity. Ensuring proper identification helps to create a secure workplace with reduced potential for theft and other incidences that negatively impact productivity.

Experience the Pivotal Difference

Our expertise in all aspects of HR management and our in-depth understanding of the workforce supply chain provides our clients with an end-to-end, best practice, managed solution for their contingent workforce needs.

Our Managed Workforce clients benefit from focusing on productivity and leaving the details of employee management up to us. We offer service level agreements with our clients which include performance agreements. You gain the benefit of knowing your work will get done. This solution is particularly effective in call centres and temporary/seasonal workforce needs.

Talk to us about your HR, Payroll or Staffing needs.