What People Say About Us:

Rather than us telling you how good we are we’ll let others to do it for us:

“PIVOTAL Managed HR Solutions has, without a doubt, been one of the best business decisions I have made. Keep up the great work!”

Michael Topolinski – Co-President
The Amore Group of Companies


“I have never seen a full HR program implemented in a company so quickly and so efficiently.”

Brian Currie – President and CEO
Administrative Assistants Limited (AAL)


“Over the years, they have worked closely with us on some fairly major and sensitive initiatives including employee retention, human rights and executive succession. We believe it is a far better solution than an in-house HR function.”

Bruce Ireland – CEO
YMCA of Oakville


“As a unionized facility, PIVOTAL has been instrumental in maintaining a positive labour relations environment. I would recommend PIVOTAL for any manufacturing firm, unionized or otherwise.”

Robert Torokvel – President
Scepter Corporation


“I found their expertise and quick responses made my job much easier.”

Gwen Graham
Southmedic Inc.


“Today, we view PIVOTAL as both a valued resource partner, and as part of our management team.”

Rick Ekstein – President
Weston Forest Group


“They have been an immense help and a real partner on all aspects of our HR project, and critical to the success of our expansion.  I will not only continue to work with PIVOTAL on this and other projects, but would recommend PIVOTAL to colleagues and other businesses in a heartbeat.”

Frank Luengo – Program Manager
Sonora Foods, Inc.


“PIVOTAL offers a truly unique advantage – something we didn’t realize until we began working with them. Scepter staff views our Account Manager as an “employee” of the company and a true member of our team.”

Robert Torokvei – President
Scepter Corporation


“PIVOTAL’s team of HR professionals are tremendously knowledgeable, thorough and excellent at resolving issues.”

Kevin Westfall – Executive Vice President
Bibby Financial Services Inc.


“The PIVOTAL relationship has allowed us to manage our costs and increase our employee satisfaction with the immigration process.”

Michael Salter


“(PIVOTAL) has been quick to respond and has worked well to tailor constructive and objective solutions to meet our needs, based on OUR budget.”

Donald Taylor – General Manager
Spec Furniture, Inc.


“We’re very happy with the PIVOTAL team and how well they understand and work within our unique environment. I would be happy to recommend PIVOTAL to any not-for-profit firm that feels they need HR expertise to build or augment their HR function.”

Kathy Robinson – VP of Finance and Human Resources
YMCA of Oakville


“In a typical small medium business enterprise environment, organizations like PIVOTAL offer greater value as you are benefiting from a broader pool of expertise at limited costs.”

Nikhil Sathe – Chief Financial Officer
Kelron Logistics


“Their HR Director is a competent professional who has been a tremendous resource and mentor for our management team and supervisors.”

Peter Di Tecco – President
Armbro Transport


“PIVOTAL HR has a range and scope of services that has been able to more than meet our various needs over the years, not just with respect to HR consulting, but also with respect to various government compliance issues.”

Barry Aylward – President
Kitchener Aero


“PIVOTAL was able to reduce our risk of being dependent on an individual to process our payroll and at the same time reduced our costs by half.”

Brian Gore – President & CEO


“The payroll service has been a god send. For the first time in 18 years, I was able to plan a vacation and not worry about whether or not it fell over a payday.”

Dona Booth – Controller
AXIS Integrated


“I continue to receive positive comments on the payroll transition, and in particular the overall professionalism and commitment to service provided by [sic] your team.”

Richard Smart
AMJ Campbell


“We previously used ADP which I found very confusing and labour-intensive. And it was not very easy to speak to an actual person at ADP.  On the other hand, at PIVOTAL I have a dedicated rep who is always available by email and phone.  It is so much easier to submit the payroll with PIVOTAL.

I have recommended PIVOTAL to others several times and will continue to do so.”

Marilyn O’Brien – General Manager
Keyser Mason Ball, LLP


“We turned to PIVOTAL Payroll when our own payroll person resigned and only gave us one week’s notice. We had almost 500 employees in several locations and PIVOTAL stepped in immediately and we did not miss a paycheque or remittance. That was eight years ago and they have been processing our payroll ever since.

Outsourcing our payroll function to the PIVOTAL Payroll team has meant that we have not had to worry about covering for illness, vacations or resignations – they are always available and it guarantees that our staff will always get paid.”

Bruce Bowser – President and CEO
AMJ Campbell


“Excellent service”

Tarek Hussein – Pharmacy Manager
T&D Pharma Inc.


“It is confidential, it is punctual, and it is accurate. Pivotal [sic] handles one specific function that would require someone in-house with some accounting abilities to perform which generally is a higher paying position.”

Mike Wylie – Owner
Wylie Metals


“Our previous TWO providers were simply a paycheque output service.  PIVOTAL has staff that are available and ascertain proper protocols and procedures in the HR and Payroll environment.

Approachable, understood our needs, worked with our strategies and our comfort levels.”

Sandra Conflitti – VP


“With us being a USA customer, it makes it easier for us because of some of the laws that we do not have complete knowledge.”

Elva Parfitt – VP Human Resources
Kern Inc.


“ASL Distribution is a leading third-party logistics provider with 50+ years in Canada.  We are proud to have been chosen as one of Canada’s 50 best privately managed companies for eight consecutive years.  We have partnered with Pivotal for our HR and Payroll needs for the last three years and have found them to be more than a service provider.  They stepped in with no notice when our internal payroll person quit and rolled up their sleeves to make sure none of our associates missed a pay.  They are a valuable partner in our business and have been reliable and accurate with payroll processing.  I would highly recommend their services.”

Cole Dolny – President
ASL Distribution Services Ltd.


“Easily mapped out. No hidden fees. Very personable.  Prior was Ceridian – Pivotal is [sic] far more superior.  Excellent all around.  Always helpful and on point.”

Delia Brereton – Owner
Choose Healthy Now


“It has definitely saved us a lot of time and money.  I can’t imagine having to learn everything required to prepare T4s and the like. Alan Kouba (owner) has always been great to us and is always there to answer any questions we have. Our payroll specialist [sic] is fantastic!!! Always helpful.  Never makes me feel like I’m asking stupid questions even if I am.  I love dealing with her.”

Renee Klassen – Office Manager
Affinity Management Ltd.


“PIVOTAL has saved the company hours of time and money in each payroll cycle.  The payroll is completed hassle free with their easy to input and understand spreadsheets provided.  All taxes and WCB remittances to Canada Revenue are taken care of.  The reports are done in a very timely manner and easy to understand.  The PIVOTAL staff is very helpful and courteous and promptly answer any questions we have.

 All in all we have tried other payroll companies and they do not compare to the service and ease that PIVOTAL has provided.   I would definitely recommend PIVOTAL to companies in need of payroll a payroll service. “

Bernadette Mitchell – Bookkeeper
ARC Protection Group, Inc


“It’s so very easy to send in the hours and not have to worry about keeping up to date with payroll legislation, taxes, etc.”

Jenn Mitchell – Controller
Edberg Crop Management


“Weston Premium Woods is a privately owned and operated Canadian company that has been distributing domestic and imported hardwoods, softwoods and panel products throughout the world since 1953.  We are a proud multiple year award winner of one of Canada’s best 50 privately managed companies.   Our association with Pivotal started over 17 years ago as they became our HR department.  Approximately 10 years ago we added the Pivotal Payroll solution.  Pivotal has been a trusted partner in our business and we are very happy with both solutions.  Pivotal Payroll integrates as part of your business.  They are customer focused, accurate, and timely and do not miss paycheques or remittances.   We would recommend Pivotal as a partner.”

Peter Ekstein – CEO
Weston Premium Woods


“Saves having to hire someone who is more familiar with income taxes & deductions. Huge save of time rather than issuing payroll internally.”

Sally Elliott – Administrator
Think!nsure Ltd.


“Allows me to spend more time on professional services and building my business.”

Michelle Mack – Pharmacist-Owner
MM Pharma Services Inc.


“As I am a contract accountant, I am only in the office a few hours a week.  It is comforting to know that our PIVOTAL Rep is on top of our account and submits our payroll on time each month.  (The employees are salary so there are rarely any changes to our payroll)  I have the peace of mind that our government remittances will be filed on time regardless of the days I am in the office.”

Valerie Schmid -Controller
Tradelink Wood Products Corp.


“Saves a lot of time”

Jackie Clarke – Finance Manager
John Howard Society of Kingston & District


“As we are located in the U.K. it was very helpful to engage PIVOTAL who has the country knowledge to support and provide us with the necessary advice.”

Esther McLeod – HR Consultant/Director


“Your service has significantly improved our processes in terms of time and effectiveness. The fees we had to pay to previous provider (accounting firm) were much higher and we had to make all remittances ourselves.”

Tatiana Kholodkova – Accounting Supervisor
Malthus Canada Ltd.


“Made our payroll process move a lot smoother with less errors. PIVOTAL has saved a lot of hours for my admin.”

 Warren Wylie – General Manager
Flatlander Ag Solutions


“Always great at follow-up on questions and getting ROE and other documents when needed. Their response time was always very prompt. The payroll service allowed us to focus on our core business.”

Tim Bullen – Partner
Flex Solutions


“We are a leading provider of professional solutions to the Life Science Industry in Canada. GMD recently completed an acquisition of Adjuvantz Inc., from Zurich Canada. This is where we were introduced to Pivotal who was in the process of being selected to handle Adjuvantz Payroll and HR needs.  We checked into PIVOTAL Payroll’s outsourced payroll solution and decided it would be a great fit for both our companies especially since they were able to take over the function seamlessly. 

PIVOTAL takes care of preparing our semi-monthly payrolls turnkey, including benefits and RRSP contributions.  We have been satisfied with their services and found them to be customer focused and knowledgeable partners.”

Kabeer Baig – B.Sc.Pharm, R.Ph., MBA, President, Specialty Operations
GMD Pharma Solutions/ Adjuvantz Inc

“Labour resources at most companies are evolving to become multi-dimensional.  At ASL we realized that full time staff and our temporary contingent staff had a symbiotic relationship.  We required a unified strategy and a partner with bench strength that not only had the knowledge capital around temporary staffing but one that can also elevate our game in HR at the same time.  As we scoured the market, one name kept popping up – it was PIVOTAL.”

Download the full Case Study: ASL Distribution – The Benefits of an Integrated HR Service Provider

Robert S. Kheir MBA, CMA
Chief Financial Officer
ASL Distribution Services Ltd.


“We look forward to many more years of service and their supplying of staff for our needs.”

Harjit Grewal


“We have relied on PIVOTAL for our staffing needs since 2001. In that time we have found them to be professional in their dealings with our staff and in meeting our needs.”

Fred Pignataro
GH International


“Their dedication to understanding our business and becoming engrossed in our culture was critical in making sure the process worked well. Every member of PIVOTAL’s team worked alongside Centric Managers as if it were the same company.”

Kevin Kendall – General Manager
Centric Retail Logistics


“We are now looking forward to a much more successful year in terms of a safer work environment with financially effective Safety performance.”

McMurty – HR Manager
Trophy Foods Inc.


“I would like to thank you all for placing BCG with two really great people.  Sabrina is awesome!!  Employees from our office here, Brantford and head office have all commented on how quickly she progressed in a short time. I also have our Clients and their customers commenting on her professionalism and her ability to resolve important issues quickly.”

Dennis Hobbs
Warehouse Manager
BCG Logistics Group Oakville


“Their recruitment process is thorough which again only assist us further as a customer when selecting the right candidate.”

Wenday Cantwell
Torlys, Inc.


“They are in tune with our business, they are a vital link to the marketplace, and on more than one occasion their “out of the box approach” has helped us resolve some chronic personnel issues.”

Rick Ekstein – President
Weston Forest Group


“PIVOTAL Integrated HR Solutions helped us find professional, intelligent and dedicated staff for an important project to our business. Their efforts significantly contributed to the great success of this project and we would welcome the opportunity to work with PIVOTAL again.”

Simone Justa – Communication Specialist
Siemens Canada Limited