Accessing Our Services

If you are having trouble accessing our services or require specific accommodations please contact the Head Office at 905-890-8558 or by submitting the form below:







Please select nature of your message:

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In addition, you may use the following PDF form to submit your feedback.

Feedback Form (right-click, save-as)

The Kitchener office is located on the second floor and does not have an elevator for access. Please contact the office directly if you require any accommodations at 519-576-0225 or afk@pivotalsolutions.com.

The Woodstock office is located on the lower floor and does not have an elevator for access. Please contact the office directly if you require any accommodations at 519-421-9639 or woodstock@pivotalsolutions.com.

Organizational Commitment

Pivotal is committed to providing a barrier-free environment for our clients/customers, employees, job applicants, and other stakeholders who enter our premises and access our information.  As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, and Transportation, and eventually, for the Built Environment.

Our organization is committed to ensuring our compliance with accessibility legislation by incorporating policies, procedures, training for employees, and best practices. Our commitment to making our organization accessible to everyone includes the integration of accessibility legislation with our policies, procedures, and training.

Providing Accessibility to Services at
Pivotal Integrated HR Solutions

Pivotal Integrated HR Solutions provides services in Outsourced HR, Outsourced Payroll, and Staffing. We also interact on a daily basis with the general public for our Staffing services.

The Company is committed to providing equal access to our services to all of our current and potential customers, including those with any type of disability.

We have developed an Accessible Customer Service Policy to govern how we  provide services to persons with disabilities in Ontario.

Our goal is to ensure that the Policy and related practices and procedures are consistent with the following four core principles:

  1. Dignity – Persons with a disability must be treated as valued customers who are as deserving of service as any other customer.
  1. Equality of Opportunity – Persons with a disability should be given an opportunity equal to that given to others to obtain, use, and benefit from our goods and services.
  1. Integration – Where possible, persons with a disability should benefit from our goods and services in the same place and in the same or similar manner as any other customer.
  1. Independence – Goods and services must be provided in a way that respects the independence of persons with a disability.  To this end, we will always be willing to assist a person with a disability but will not do so without the express permission of the person.

Please click here to view our Customer Service Policy

Copies of the our Customer Service Policy are available in alternate formats.

Multi-Year Accessibility Plan

Our Multi-Year Plan has been developed by our Accessibility Committee in accordance with the Integrated Regulation. It outlines a strategy to prevent and remove barriers and address the current and future requirements of the AODA. It will be provided in an alternative format upon request.

To request a copy of our Multi-Year Plan please contact Human Resources at 905 890 8558.